Personal data collected is strictly used for enabling VIMANA Elevate and providing product support.
Contact information (such as email address, phone number, SMS address)
Contact information collected via VIMANA Elevate is used to notify users of events that occur within VIMANA Elevate. Notifications can be delivered via email, SMS, or other means. Notifications are subscribed to by users and administrators. Subscriptions and contact information can be deleted at any time.
Contact information collected via the product support portal is used to authenticate users, and to provide notifications of support ticket updates. Notifications are delivered via email. If a phone number is provided in support tickets, our product support team may contact users via phone.
Operator machine usage (such as operator ID, operator machine login/logout times)
Operator machine usage information is collected to calculate and visualize analytics grouped or aggregated to understand operator usage of machines in the plant. The capture of operator related information is not collected by default; it must explicitly be configured by the VIMANA Elevate administrator.
External Login ID (if optionally using an external authentication service)
When configured with external authorization (e.g. corporate single sign-on) the external Login ID will be used to authenticate users against the external authentication service. That Login ID would also be used to track certain user related actions, like the creation or modification of system settings, tickets, etc.
Log and usage data
VIMANA collects information about user usage of VIMANA Elevate. This information may include IP Address, browser type, operating system, device type, and system and performance information. This data is accessed only for operating and troubleshooting VIMANA Elevate, and is permanently deleted on a rolling time basis.